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Privacy Policy Privacy Policy

Version 1.1

This page was last modified on March 11, 2020.

We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of You should be aware that Pelsbarn is not responsible for the privacy policies of other sites and sources. By using this website you indicate that you accept the privacy policy.

Pelsbarn respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Privacy statement

PELSBARN promise:

· We are careful with your data. You can rest assured that your data is safe with us and that we comply with the law

We do not sell your data to third parties for commercial purposes

We inform you about the use of your data and offer you options to view and adjust your data and the choice you have made with regard to your privacy

· You decide what happens to your data. We respect the choices you have made regarding your privacy

You can obtain insight at any time upon request, request changes or request the deletion of all data that we have stored about you

How do we collect your data?

  • When visiting (one of) our Websites
  • By transferring data (analog or digital)
  • When requesting products or services by you as a customer
  • When subscribing to newsletters and e-mails
  • When using social media channels such as Facebook

Information you provide to us

We process your personal data by providing our services (for example, the data provided to us via e-mail, telephone, our store, etc.). The personal data we collect include:

o (company) name;

o address;

o zip code;

o place of residence;

o country;

o telephone number;

o gender;

o date of birth;

o email address;

o password;

o payment details;

o purchasing behaviour;

o language choice;

o animal and/or garden profile

Information we collect automatically:

When you visit (one of) our website or apps, we automatically collect data that is sent to us via your computer, smartphone, tablet or other equipment.

This data can be collected using cookies. You will find more information about how cookies work and the various cookies we use in the Cookies section. The personal data we collect include:

  • browser data;
  • operating system;
  • duration of your visit;
  • pages you visit;
  • links you click on;
  • location data based on your IP address;
  • connection information, such as the IP address.

What does petsplace process personal data for?

PELSBARN collects and processes data for the following purposes:

1. To be able to process orders for products and services (a contractual obligation)

To fulfill orders for products or services. If you place an order, we process your personal data to be able to deliver your order to the desired address. Of course we need your details for the payment of your products.

2. To be the first to inform you

To be able to send you as a customer first newsletters and messages and thus to inform you about current offers and promotions.

3. To maintain the relationship with you and to carry out assignments

If you are a customer with us, we want to serve you well. We process personal data for this purpose. For example, we use your name and address details to maintain contact.

4. To protect your and our interests

To be able to inform you about a new privacy statement if the situation so requires, but also if the situation arises that there is a data breach.

5. For the development and improvement of our products and services

In order to serve you well, we are constantly working on developing and improving our products and services such as the website. In some cases, we process personal data for this purpose. For example, if you ask a question about a product. We can also further develop our products and services through market research and data compilation.

6. For promotional and marketing purposes

We may process your personal data for promotional or marketing purposes. For example, to inform you about a new product that may be of interest to you. Or to better respond to your wishes. We can link your use of our website to the information we know about you in order to improve our services and to show you relevant advertisements. We can also use the data we have recorded about you to perform analyses. With the help of these analyzes we can improve our services to you. We can send you personal offers based on, among other things, previous purchases that we think are relevant to you.

7. To comply with legal obligations

In the Netherlands we are obliged to retain certain information for, for example, the tax authorities.

Providing your personal data to third parties

We do not share personal data with third parties for commercial reasons. We may only disclose your personal data to third parties for the performance of our services in accordance with this Privacy and Cookie Policy and applicable laws and regulations.

We use various third-party services to process your personal data. These third parties act as processor for Your personal data is processed by our processors on secure servers within the EU. has concluded processor agreements with all its processors in accordance with European and Dutch privacy regulations. This concerns these parties: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. In addition, individual legal entities within PELSBARN have limited access to your data for various marketing purposes.

You can object to the aforementioned disclosures to third parties by sending an e-mail to

We also provide your personal data to third parties insofar as this is required by law, legislation and regulations (such as holders of intellectual property rights, regulators, tax authorities, police and other legal authorities).

We will not disclose your personal information to law enforcement, other government officials or other third parties without a court order or formal request from the government in accordance with applicable law, unless has a good faith belief that the disclosure of information is warranted.

Retention periods

We do not store your data longer than necessary for the realization of the purposes for which they were collected and processed. We also delete your data if it is found to be outdated or if the person concerned requests deletion. Data associated with an account will be kept until the account is deleted. The above retention periods are deviated from if there is a legal exception (including tax retention obligations), or if we need this data for a longer period of time for our services or a dispute.

Security of your personal data

We will take all reasonable organizational and technical security measures to secure your personal data and to protect it against loss and improper use or modification. We always use a secure (SSL) connection during the ordering process and sending contact forms.

Links to other websites

Our website contains links to websites of third parties that may have different conditions for the processing of your personal data. We are not liable for the processing of your personal data via such third party websites.

Your right to access and change

You have the right to request us in writing to access your personal data. you can submit this request by e-mail:

If you suspect that the personal data contain inaccuracies, or have been incorrectly processed, you can request us to correct, supplement or delete this personal data. You can object to the processing of your personal data for marketing purposes by means of the foregoing contact details or available opt-out options. You can also request us to limit the processing of personal data. In addition, you can request us to transfer your personal data to another responsible person. Objections and requests for access, amendment, deletion or transfer of your personal data will be handled by us within four weeks in accordance with the law.

You can view your data at any time via your account on the PELSBARN websites and in the apps.

Under 16

Everyone, both young and old, is of course allowed to visit our stores and/or use our services. If you are younger than 16, however, we are not allowed to process your personal data unless your guardian(s) have given permission for this. We request that you do not provide us with any personal data if you have not received permission from your guardian(s).


Cookies are small, simple text files that we place on your computer, tablet or mobile phone when you visit our website. Information about your website visit is stored in these cookies. On your next visit with the same device, the information in this text file will be consulted so that we can recognize you.

Safe and confidential

The information stored in the cookies is used for this website and may be used by third parties to collect personal data such as your IP address and track you when you go to another website. This only happens if you have given permission for the cookies.

We use the following cookies:

Functional cookies

We use functional cookies to ensure that the website functions properly and to improve the use of our website. We also use cookies to adapt the website to your wishes.

Session cookies

We use session cookies to see which parts of the website you have viewed during this visit. This allows us to adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close the web browser.

tracking cookies

With the help of tracking cookies, information is collected about your surfing behavior and the way in which you arrived on our website. This serves the purpose of tailoring your advertising consumption (on other websites) to your surfing behavior, so that they are as relevant to you as possible.

Analytical cookies

We use Google Analytics and other analytical cookies to keep track of how our website is used. This way we can improve the quality of the website. The information obtained using Google Analytics cookies is securely transferred (via SSL) to and stored by Google on servers in various countries within the EEA and beyond. To read what Google does with your (personal) data, you can: Google's privacy policy read for more information, as well as the specific Google Analytics privacy policy .

Social Media cookies

Our website includes buttons to social networks such as Facebook, Instagram and Twitter. These buttons work by means of pieces of code that come from Facebook, Instagram and Twitter themselves. Cookies are placed through this code. We have no influence on that. Do you read the privacy statement of facebook , Instagram and Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.

Final Provisions

Adjustments Privacy and Cookie Policy:

We reserve the right to change this Privacy and Cookie Policy from time to time by posting a new version on our website. contact details:

If you have any questions about this Privacy and Cookie Policy or about the way in which we process your personal data, you can reach us in the following ways:

• by phone:

020 - 21 01 971

• by email: