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Bestelling boven €30? Hondencadeau gratis! πŸŽ‰

Free delivery inside the US

FAQ

+ Where is Pelsbarn from?

Pelsbarn was founded in the Netherlands by the couple Daniel and Fay who both have a big heart for animals. After adopting their dog Maya from the shelter, they found out that there weren't many products they thought were good enough for their sweet four-legged friend. This gave them the idea to make better products that also look beautiful.

+ What does Pelsbarn mean?
In the past, the owners of Pelsbarn have traveled a lot with their dogs (including in Scandinavia) where they got their inspiration from. Pelsbarn is Norwegian for 'dear four-legged friend' and is often used as a pet name in Scandinavian countries. The design of the Pelsbarn dog beds is also inspired by Scandinavian life to bring more peace to any interior.

+ What size should I have?

View hereΒ all our size charts.

+ Can I visit you in the store?

Unfortunately this is not possible at the moment. Due to the measures, we have decided to only offer our products online via our webshop.

+ Which countries do you ship to?

We ship to the Netherlands, Belgium, Norway and Germany.

+ How will my order be shipped?

All our orders are shipped with Post NL, DHL, UPS or another available shipping company. When your order has been shipped you will receive a track & trace with which you can follow your package. The Pelsbarn products are sent in a safe and sturdy packaging to prevent any damage.

+ What are the shipping costs?

We ship for free in the Netherlands and Belgium for orders over €30.00. International shipping costs will be charged.

+ When can I expect my order to be delivered?
The average delivery time is 7 to 14 working days. We at Pelsbarn strive to deliver your order within the estimated time. Unfortunately this does not always work. Please contact us if you are waiting longer than the specified delivery time.

+ Can I return my basket?

You have the right to cancel your order up to 14 days after receipt without giving any reason. Please note: as soon as your order has been placed, it will also be prepared for you immediately. It is therefore unfortunately not possible to cancel a completed order. We therefore recommend that you return the ordered products within 14 days after you have received the products. You will then be credited the full order amount.


Some conditions for a return:
- Returned items must be in original condition. Unwashed and unused;
- The goods must be able to be resold by Pelsbarn.nl;
- If possible, use the original packaging to return the goods;
- Include the original enclosed packing slip with your return (or, if you have lost it, a note with your name and order number). Otherwise we cannot process your return;
- After receipt of the returned goods by Pelsbarn.nl, the order will be canceled. The purchase amount will be refunded within 5 working days after cancellation to the account with which the original payment was made.

ο»ΏThe following goods are expressly excluded from the right of return:
- Goods ordered for business projects; Customized goods.
- Specially ordered and/or custom goods.

Return costs
The costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package on average, consult the website of your carrier for the exact rates.

+ There is a problem with my order. What can I do?

Please contact us at team@pelsbarn.nl and we will try to solve the problem as soon as possible.

+ Can the basket be washed?

All Pelsbarn baskets are machine washable at 30 degrees (do not add other items to the washing machine). After washing, let it air dry overnight and then beat well again.

+ Can I also buy the Pelsbarn products in the store or elsewhere?

No that is impossible. All Pelsbarn products are exclusively available at www.pelsbarn.nl. There are plans to open a pop-up store in Utrecht in 2022. Follow us on Instagram @pelsbarn.official for the latest developments!